Frequently Asked Questions

How do I book an appointment?
We can’t wait to have you! You can book an appointment by booking an appointment online, give us a call at 415.829.3118 or text 415.684.8966.

What is your cancellation policy?
We understand that life can be unpredictable, and changes to your schedule are sometimes necessary. However, to ensure we provide the best service to all our clients, we must enforce a strict 24-hour cancellation policy. Any changes or cancellations made within 24 hours of your appointment will result in the forfeiture of the 25% non-refundable deposit. This policy helps us manage our schedule and accommodate those who are on waiting lists. We appreciate your understanding and cooperation.

I’m running late, what should I do?
Calling, emailing, or texting to let us know you are running late is appreciated and we will try our best to accommodate but we do have a late cancellation policy (see above).

How far in advance should I book an appointment? 
Due to COVID-19 we are no longer taking walk-ins and have switched to appointment-only so we suggest booking at least one week in advance.

Where is Anita B Spa located?
We are located in Potrero Hill neighborhood at 291 Connecticut Street San Francisco, California.

What are Anita B Spa’s hours?
Monday - Thursday 10am - 8pm 
Friday - Saturday 10am - 6pm
Sunday - by appointment only

Do you have a referral program?
Yes we do! For every person that you refer that’s new to Anita B Spa, you’ll receive $10 off a future service.

Is the spa child and pet friendly?
We love and welcome children or fur babies, but please be considerate of other client's experience and keep the noise level down.

Do you offer consultations?
Each of our services are customized to fit your skin and treatment needs so a consultation is built into the service times.  We do however, also offer a 30 min Zoom consultation for $30 prior to making an appointment so you can connect with a team member to access what will be best for you. The upfront $30 can then be used for a future service or product purchase.

When should I arrive for my appointment?
Please fill out all paperwork electronically prior to your arrival. You can find these forms on the bottom right of our website as well as in the appointment confirmation email that will be sent to you the day prior.

When you arrive, please check in at the front desk or notify us via the vagaro app.

Are the posted times for each service exact or does it vary?
We put a lot of thought into customizing and meeting the needs of each experience you have with us so treatment time on our service menu is approximate. Please understand that treatments can take a little more or less time than listed.

What happens if I’m not satisfied with a spa service?
Although we aim to provide service at the highest standard, every individual is unique in their own way so we cannot guarantee results. There are no refunds for services but we will try our best to remedy any unsatisfactory results or experiences, please notify us within 3 days of your treatment.  Please note that all clients that have semi-permanent makeup or lash extensions done elsewhere will be treated and charged as a first time client.

This is my first time getting a semi-permanent service. What do I need to know?
Please avoid the consumption of alcohol, caffeine, and blood thinning medications (ie. aspirin) 24 hrs before semi-permanent makeup services.

What’s the recommended hair length for waxing services?
We recommend hair length to be around 1/4 inch for the most comfortable waxing experience.

How do you accept tips?
Tipping of staff is appreciated (industry norms ~20% of services) if you are happy with your visit and we accept cash or credit cards.

What is your return policy for products sold at Anita B Spa? Products can be returned for a full refund within 7 days. 

When will my order ship? Processing your order can take up to 2 business days and most orders will arrive between 14 business days.

How do I cancel or modify my order? If you would like to cancel your order, please email us immediately at info@anitabspa.com. But if the order has already been shipped, we will work with you to determine the best solution. 

How can I redeem a gift card?  Gift cards can only be redeemed for services and products at the spa.

Can I use a gift card towards a membership program? Yes you can

Do gift cards expire? No, your gift cards do not expire (unless it was a donation towards a school, charity, sponsorship, etc.)