Do you offer consultations?
Each of our services are customized to fit your skin and treatment needs so a consultation is built into the service times. We do however, also offer a 30 min Zoom consultation for $25 prior to making an appointment so you can connect with a team member to access what will be best for you. The upfront $25 can then be used for a future service or product purchase.
When should I arrive for my appointment?
Due to COVID-19, please fill out all paperwork electronically prior to your arrival. You can find these forms on the bottom right of our website as well as in the appointment confirmation email that will be sent to you the day prior.
When you arrive, please check in at the front desk then wait in your car or on the bench outside until you are called.
Are the posted times for each service exact or does it vary?
We put a lot of thought into customizing and meeting the needs of each experience you have with us so treatment time on our service menu is approximate. Please understand that treatments can take a little more or less time than listed.
What happens if I’m not satisfied with a spa service?
Although we aim to provide service at the highest standard, every individual is unique in their own way so we cannot guarantee results. There are no refunds for services but we will try our best to remedy any unsatisfactory results or experiences, please notify us within 3 days of your treatment.
Please note that all clients that have semi-permanent makeup or lash extensions done elsewhere will be treated and charged as a first time client.
This is my first time getting a semi-permanent service. What do I need to know?
Please avoid the consumption of alcohol, caffeine, and blood thinning medications (ie. aspirin) 24 hrs before semi-permanent makeup services.
What’s the recommended hair length for waxing services?
We recommend hair length to be around 1/4 inch for the most comfortable waxing experience.
How do you accept tips?
Tipping of staff is appreciated (industry norms ~20% of services) if you are happy with your visit and we accept cash or credit cards.